How can I cancel my order?

An order can be canceled up until it enters production. Once an order status is listed as "In Production", it means that the order is currently being produced and can no longer be canceled.  

To cancel your order:

1)  Log into your TGC account (If you did not have an account at the time of your order, one would have been created for you, using your e-mail address as your password.  You can follow this process to set a password for your account)

2)  Find the  "Shopping"  section near the right of the screen, then select "Receipts" from the  list

3)  Click on your order number

4)  If your order has not yet entered production, you'll see the option to cancel on left-hand side of the screen.  You will first select the reason you wish to cancel your order.  Then, you will click on "Cancel This Order."  When your order is canceled, you'll receive a refund for the total via in-shop credit. In-shop credit will be automatically deducted at checkout when you place a new order.  (If you wish to receive your refund via your original payment method instead, please send an e-mail to us at info@thegamecrafter.com with your order number.)

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