The Game Crafter creates all games on-demand through an automated process. Because of this, orders cannot be canceled once the order status reaches " in production". At that point, the game is being produced and The Game Crafter cannot make changes to the order or issue refunds. All sales are final upon purchase.
It is possible to cancel an order before the order enters production* through the following steps:
1) Log into your TGC account
2) Click on "Shopping" near the top left of the screen, then select "Receipts" from the drop-down list
3) Click on your order number
4) If your order has not yet entered production, you'll see the option to cancel on right-hand side of the screen
When your order is canceled, you'll receive an in-shop credit for the total, or a refund on your credit card. You may request a refund via your original payment method by contacting us through the green "Get Support" button on the bottom right-hand corner of our site.
*Note that, if you have downloaded files from the game that are available only after purchase, you will not be able to cancel/refund your order, as you have already received part of the game.