Crowd Sale Backer FAQ

Crowd Sales are The Game Crafter's take on a crowd funding platform. In a nutshell, instead of providing stretch goals if a game overfunds, we provide discounts.

This article is all about crowd sale backers. Click here if you're looking for more information for crowd sale creators.

Crowd Sale Backer FAQ

We know you have questions, so we'll do our best to answer them in the form of an FAQ.

If I buy a copy of the game during the sale, can I back out at any time?

Yes, just like with Kickstarter, you may cancel at any time before the sale ends. If you cancel, your card will not be charged and no record of this will appear on your statement.

To cancel your crowd sale order, you can go into the crowd sale page through our site, or click on the "modify your purchase" link in the original confirmation e-mail you received:

Then, scroll to the bottom of the crowd sale purchase page.  There, you will click on the red "Cancel Purchase" button at the bottom left:

When your purchase has been cancelled, you will see this page changed back to the "Approve Purchase" screen:

You will also receive an e-mail confirming your cancellation:

How can I pay for my crowd sale items?

We accept payment via credit/debit card only for crowd sales. For crowd sales, we are not able to accept PayPal or in-shop credit due to the delay in charges.

When is my card charged?

At the end of the sale.

Will I have to pay for shipping?

Yes, we note the estimated shipping costs at the time you buy into the sale, in the Summary section right above where you enter your credit card information.

If my order is being shipped outside of the US, will I have to pay Customs fees or VAT?

Any Customs fees or VAT will be assessed at the time the package enters the destination country, and will be due upon receipt of the package.

If I buy the game early in the sale and a higher discount is achieved, how much do I pay?

You get the best price achieved during the sale.

How long after the sale do I get my game?

That depends on the current status of the Bulk Queue, but you can find an estimated ship date on your order page.  We also display the estimated ship date on the crowd sale page, right above the "Buy" button.  

Why can't I see my crowd sale order?

The orders take a couple days to generate at the end of the sale. After all the orders are generated, your order will be added to your account. 

Will the crowd sale version of the game be any different from the retail version of the game like sometimes happens on a Kickstarter? 


How long does a sale last?

Typically 7 days, although game designers can choose to run a sale for up to a month.

Can I be notified when a sale starts?

Yes, just go to the sale page and hit the "Remind Me" button and we'll send you an email when the sale starts. You can see all the current and upcoming sales here:

Are there social media links so I can promote my purchase?

Yes, at the end of the buy page where you enter your credit card information, you'll be prompted to share your purchase on all your social media channels.

Can I combine items from two (or more) crowd sales in one order?

No, because crowd sales generally end at different times, and their orders will be produced at different times, it's not possible to combine items from two or more crowd sales in one order.

Can I add other items to my purchase?

Absolutely. Simply use the "Attach My Cart" button on the crowd sale checkout page to attach any items in your Shopping Cart to your order.  All of the items will be shipped together.

The exception here is Deal of the Day items.  Deal of the Day pricing is only available for orders that are completed while the game is still the Deal of the Day.  Crowd sale orders are not completed until after the crowd sale ends, so it's not possible to take advantage of both a Deal of the Day and a crowd sale in the same order.

Can I include a Bargain Bin item in my purchase?

Due to the delay between when the item is added to the crowd sale purchase and when the order is created, it's not possible to include Bargain Bin items in a crowd sale purchase at this time.

Can I purchase a bundled game without the primary game?

Yes, you are not required to purchase the primary game, and can purchase only a bundled game during the sale if you wish.  Simply change the quantity of the primary game to "0" before checking out.

Where do I see a list of Crowd Sales currently running and previously run?

The full list is here.

The crowd sale has ended.  Can I still add something to my crowd sale order if it hasn't shipped yet?

Once a crowd sale has ended, it's no longer possible to add anything to a crowd sale order.

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