Orders are produced on a first-in, first-out basis. If your order is needed by a specific date, please plan accordingly. When you place an order you will receive an estimated date of delivery. You can also check our production status page to see estimates on how busy our production queues are. At any time you can find an estimate of how long it might take for us to produce your order. You should also allow for additional time during high order volume periods like holiday seasons. The following shipping methods are available in general (please note that not all methods will be available for all orders/locations):
|UPS Worldwide Expedited||Delivery usually in 2 to 5 business days after production. It does not include weekends. It is trackable.|
|UPS Ground||Delivery times vary. Delivered usually in 1-5 business days after production. It does not include weekends. It is trackable.|
|UPS Next Day Air||11am the next day after production. It does not include weekends. It is trackable.|
|UPS Next Day Air Early A.M.||9am the next day after production. It does not include weekends. It is trackable.|
|UPS Next Day Air Saver||3pm the next day after production. It does not include weekends. It is trackable.|
|UPS Saver||Delivery usually in 1 to 3 business days after production. It does not include weekends. It is trackable.|
|UPS Surepost||Delivery in 2 to 8 days after production. It does not include weekends. It is trackable.|
|UPS Surepost Lightweight||Delivery in 2 to 8 days after production. It does not include weekends. It is trackable.|
|USPS First-Class Package||Delivery in 5 to 7 days after production. It is NOT trackable.|
|USPS First Class Package International Service||Delivery time varies by destination, anywhere from 20 to 45 days after production. It is NOT trackable.|
|USPS Priority Mail||Delivery in 1 to 3 days after production. It is trackable.|
|USPS Priority Mail Express||Overnight delivery the next day after production to most U.S. locations, including delivery on Saturdays. It is trackable.|
|USPS Priority Mail International||Delivery in 6 to 10 business days after production. It is trackable.|
|UPS Mail Innovations||Delivery usually within 15-30 business days after production. It is NOT trackable after it reaches your country.|
|Will Call||By selecting Will Call, you agree to pick up your order at The Game Crafter facility in Madison, Wisconsin. **Note that Will Call is entirely closed at this time**|
*** UPDATE 3/25/20 - To improve the safety of our employees and customers during the Covid-19 pandemic, Will Call is 100% closed at this time.
If you come to pick up an order in person you will be turned away without your order.
For more information, please see our "Covid-19 Effects on The Game Crafter" announcement at https://news.thegamecrafter.com/post/613519636201357312/covid-19-effects-on-the-game-crafter to learn more about how we've had to change our operations during this challenging time. Thank you for your understanding and support.
*Value Added Taxes (VAT)
Value Added Taxes (VAT) may exist on certain international orders. These fees must be paid by the customer as TGC is not responsible for these costs. We are not able to calculate or have customers pay for these costs ahead of time. Local post offices will generally hold the package until any fees or taxes have been paid. TGC cannot legally mark orders as "gifts" under current tax laws.
*Military Postal Service Agency (MPSA)
Once your package departs our warehouse the US Postal Service (USPS) and the Military Postal service Agency (MPSA) is responsible for delivering your package to your APO/FPO address. If you have a specific problem that you would like to discuss with the military Postal service agency officials in the future. You may contact their customer service at 1-800-810-6098.
Always use the APO or FPO address, without the name of the city and country. This is to make sure the item stays in the military mail system instead of the international mail system.
You can find more information about Military shipping Here
International packages shipped via Mail Innovations are not trackable after they leave the US.