Note: At this time, we are seeing shipping delays both domestically and internationally, due to increased shipping volume and limited transportation because of the pandemic. Shipping times for all methods may be longer than listed below. If you plan to use United States Postal Service or UPS Mail Innovations for international shipping, please visit https://about.usps.com/newsroom/service-alerts/international/welcome.htm to confirm that your country is able to accept orders during the Covid-19 pandemic.
Orders are produced on a first-in, first-out basis. If your order is needed by a specific date, please plan accordingly. When you place an order you will receive an estimated date of delivery. You can also check our production status page to see estimates on how busy our production queues are. At any time you can find an estimate of how long it might take for us to produce your order. You should also allow for additional time during high order volume periods like holiday seasons.
During checkout, you can click on the drop-down arrow in the Shipping Method field to see all of the available shipping methods for your shipping address:
The following shipping methods are available in general (please note that not all methods will be available for all orders/locations):
|UPS Worldwide Expedited||Delivery usually in 2 to 5 business days after production. It does not include weekends. It is trackable.|
|UPS Ground||Delivery times vary. Delivered usually in 1-5 business days after production. It does not include weekends. It is trackable.|
|UPS Next Day Air||12pm the next day after production. It does not include weekends. It is trackable.|
|UPS Next Day Air Early A.M.||9am the next day after production. It does not include weekends. It is trackable.|
|UPS Next Day Air Saver||3pm the next day after production. It does not include weekends. It is trackable.|
|UPS Saver||Delivery usually in 1 to 3 business days after production. It does not include weekends. It is trackable.|
|USPS First-Class Package||Delivery in 14 to 30 days after production. It is NOT trackable.|
|USPS First Class Package International Service||Delivery time varies by destination, anywhere from 30 to 60 days after production. It is NOT trackable.|
|USPS Priority Mail||Delivery in 5 to 15 days after production. It is trackable.|
|USPS Priority Mail Express||Delivery in 1-2 business days after production to most U.S. locations, including delivery on Saturdays. It is trackable.|
|USPS Priority Mail International||Delivery in 15 to 30 business days after production. It is trackable.|
|UPS Mail Innovations||Delivery usually within 20-45 business days after production. It is NOT trackable. Packages shipped via this method will be delivered by the local post office in the destination country.|
|Will Call||By selecting Will Call, you agree to pick up your order at The Game Crafter facility in Madison, Wisconsin.|
Will Call means that you will schedule a time to come to The Game Crafter facility and pick up your order. The cost for this service is free and you may schedule your pick-up for Monday through Friday from 8am to 6pm. You can find more information about this service here.
*Value Added Taxes (VAT)
Value Added Taxes (VAT) may exist on certain international orders. These fees must be paid by the customer as TGC is not responsible for these costs. We are not able to calculate or have customers pay for these costs ahead of time. Local post offices will generally hold the package until any fees or taxes have been paid. TGC cannot legally mark orders as "gifts" under current tax laws.
International packages shipped via Mail Innovations are not trackable after they leave the US.